Privacy Policy

1. Introduction

Welcome to Liverick. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our customer communication platform, including live chat, ticket system, and related services.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, password, and company information when you register
• Profile Information: Display name, avatar, and other profile details you choose to provide
• Communication Data: Messages, files, and other content exchanged through our chat platform
• Payment Information: Billing details and payment card information (processed securely by third-party payment processors)

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, conversation metrics, and response times
• Device Information: IP address, browser type, operating system, device identifiers
• Location Data: General geographic location based on IP address
• Cookies and Tracking: We use cookies and similar technologies to enhance your experience

2.3 Visitor Information (Widget Users)

• Chat Data: Messages sent through chat widgets, visitor name (if provided), email (if provided)
• Technical Data: Browser information, page URL, referrer, approximate location
• Session Data: Visit duration, pages viewed, engagement metrics

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our live chat platform
• Communication: To send you service updates, technical notices, and support messages
• Analytics: To analyze usage patterns and improve user experience
• Security: To detect, prevent, and address technical issues and fraudulent activity
• Personalization: To customize your experience and provide relevant features
• Legal Compliance: To comply with legal obligations and enforce our terms

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data in the following circumstances:

• Service Providers: Third-party vendors who perform services on our behalf (hosting, payment processing, analytics)
• Business Transfers: In connection with mergers, acquisitions, or sale of assets
• Legal Requirements: When required by law or to protect our rights and safety
• With Your Consent: When you explicitly authorize us to share information

5. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal data:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Employee training on data protection practices

While we strive to protect your data, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Account Data: Retained while your account is active and for a reasonable period afterward
• Chat Messages: Retained according to your account settings and legal requirements
• Backup Data: May be retained in backups for up to 90 days

7. Your Rights and Choices

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Export: Receive your data in a portable format
• Opt-Out: Unsubscribe from marketing communications
• Cookies: Manage cookie preferences through your browser settings

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

9. Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us.

10. Third-Party Links and Services

Our platform may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us at:

13. GDPR Compliance (For EU Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Right to lodge a complaint with a supervisory authority
• Right to object to processing based on legitimate interests
• Right to withdraw consent at any time
• Right to data portability

Our lawful basis for processing your data includes consent, contract performance, legal obligations, and legitimate interests.