Terms of Service

1. Agreement to Terms

By accessing or using Liverick ("Service", "Platform", "we", "us", or "our"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

2. Description of Service

Liverick is a cloud-based customer communication platform that enables businesses to communicate with their website visitors in real-time. Our services include:

• Live chat widget for websites
• Ticket system for organizing and tracking support requests
• Multi-agent dashboard for managing conversations and tickets
• Real-time notifications and alerts
• Analytics and reporting tools
• WordPress plugin integration
• Multi-language support
• Email integration for ticket management

3. Account Registration and Security

3.1 Account Creation

• You must provide accurate, complete, and current information during registration
• You must be at least 16 years old to use this Service
• One person or legal entity may maintain only one account
• You are responsible for maintaining the confidentiality of your account credentials

3.2 Account Responsibility

• You are responsible for all activities that occur under your account
• You must notify us immediately of any unauthorized access or security breaches
• We reserve the right to suspend or terminate accounts that violate these Terms

4. Acceptable Use Policy

You agree NOT to use the Service to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights of others
• Transmit viruses, malware, or harmful code
• Harass, abuse, or harm other users
• Send spam or unsolicited commercial messages
• Collect user data without consent
• Impersonate any person or entity
• Interfere with the proper functioning of the Service
• Attempt to gain unauthorized access to our systems
• Use the Service for illegal activities

5. Subscription and Payments

5.1 Free Trial and Plans

• We may offer free trial periods for new users
• Different subscription plans with varying features and limits are available
• Pricing and features are subject to change with notice

5.2 Billing and Payments

• Subscription fees are billed in advance on a recurring basis (monthly or annually)
• All fees are non-refundable except as required by law
• You authorize us to charge your payment method for all fees owed
• Failure to pay may result in service suspension or termination

5.3 Automatic Renewal

• Subscriptions automatically renew unless cancelled before the renewal date
• You can cancel your subscription at any time from your account settings
• Cancellation takes effect at the end of the current billing period

6. Data and Content

6.1 Your Content

• You retain all rights to content you submit through the Service
• You grant us a license to use, store, and process your content to provide the Service
• You are responsible for ensuring your content complies with applicable laws
• You warrant that your content does not infringe on third-party rights

6.2 Data Privacy

• We process personal data in accordance with our Privacy Policy
• You are responsible for complying with data protection laws when using our Service
• You must obtain necessary consents from your website visitors

6.3 Data Backup and Export

• We perform regular backups of your data
• You can export your data at any time from your account
• We are not responsible for data loss due to your actions

7. Intellectual Property Rights

7.1 Our Rights

The Service, including its original content, features, and functionality, is owned by Liverick and is protected by international copyright, trademark, and other intellectual property laws.

7.2 Restrictions

• You may not copy, modify, or reverse engineer the Service
• You may not create derivative works based on the Service
• You may not remove or alter any copyright notices
• Our trademarks may not be used without prior written consent

8. Service Availability and Modifications

8.1 Availability

• We strive to maintain 99.9% uptime but do not guarantee uninterrupted service
• We may perform maintenance with or without notice
• We are not liable for service interruptions beyond our control

8.2 Service Modifications

• We may modify, suspend, or discontinue any part of the Service at any time
• We will provide reasonable notice for significant changes
• Continued use after modifications constitutes acceptance

9. Third-Party Integrations

• The Service may integrate with third-party services (e.g., WordPress)
• We are not responsible for third-party services or their availability
• Your use of third-party services is subject to their own terms and conditions

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND
• WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
• WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE PAST 12 MONTHS
• SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, SO THESE LIMITATIONS MAY NOT APPLY TO YOU

11. Indemnification

You agree to indemnify, defend, and hold harmless Liverick and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Your content submitted through the Service

12. Termination

12.1 Termination by You

• You may terminate your account at any time from account settings
• Upon termination, your right to use the Service ceases immediately
• We will delete or anonymize your data within 30 days of termination

12.2 Termination by Us

We may suspend or terminate your account if:

• You violate these Terms
• You fail to pay fees when due
• Your use poses a security risk
• Required by law

13. Dispute Resolution

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Wyoming, without regard to conflict of law principles.

13.2 Dispute Resolution Process

• Most disputes can be resolved by contacting our support team
• If informal resolution fails, disputes will be resolved through binding arbitration
• You waive your right to participate in class action lawsuits

14. General Provisions

14.1 Entire Agreement

These Terms constitute the entire agreement between you and Liverick regarding the Service.

14.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.

14.3 Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

14.4 Assignment

You may not assign or transfer these Terms. We may assign our rights and obligations without restriction.

14.5 Force Majeure

We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control.

15. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes via email or through the Service. Your continued use after changes constitutes acceptance of the modified Terms.

16. Contact Information

For questions about these Terms, please contact us at: